Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of StepUp Restaurant OS ("the Service"), operated by ASN Starchem Pvt Ltd, Kota, Rajasthan, India ("we", "us"), a restaurant operations platform covering billing, waiter point of sale, kitchen tickets, QR guest ordering and reports. By creating an account or using the Service, you agree to these terms. If you use the Service on behalf of a restaurant or company, you confirm you are authorised to bind that business.

2. Accounts and roles

• You must provide accurate information when signing up and keep your password confidential.
• The person who creates a restaurant becomes its owner and is responsible for every staff account they create (managers, waiters, cashiers, kitchen staff) and everything those accounts do.
• You must promptly remove access for staff who leave your employment.
• We may suspend accounts involved in fraud, abuse or security incidents.

3. Payments

• Online payments are processed by Razorpay. The Service currently runs in test mode: no real money moves and no live charges are made until you connect live credentials.
• You are responsible for the prices, taxes (including GST) and menu details you configure, and for complying with applicable tax and food-business regulations.
• Payment gateway fees (for example UPI and card fees) are charged by the gateway and are shown in reports for your information; we do not control or refund gateway fees.
• Any subscription fees for the Service itself will be shown before you are charged and are non-refundable except where required by law.

4. Your data and content

• You retain ownership of your restaurant data — menus, tables, orders, photos and staff details.
• You grant us a limited licence to store and process that data solely to operate the Service for you.
• You must not upload content that is unlawful, infringing or misleading, and you must have the rights to any photos you upload.

5. Acceptable use

You agree not to misuse the Service: no attempting to access other restaurants' data, no interfering with the platform's operation, no scraping, and no use of the Service for anything unlawful. Guest QR ordering links must only be shared with your actual dine-in guests.

6. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. Features may change over time; material changes to these terms will be announced in the app, and continued use after notice constitutes acceptance.

7. Liability

The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses — including lost revenue, lost data caused by your own configuration, or losses arising from third-party services such as payment gateways. Our total liability is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

8. Termination

You may stop using the Service and request deletion of your restaurant data at any time. We may terminate access for breach of these terms. On termination, your data will be deleted within a reasonable period, except where we must retain it by law.

9. Governing law

These terms are governed by the laws of India. Courts at Kota, Rajasthan shall have exclusive jurisdiction over any dispute.

10. Contact

Questions about these terms: ASN Starchem Pvt Ltd, Kota, Rajasthan, India — support@stepup-online.in.